Although Weikeng is not a member of the Responsible Business Alliance (RBA), nor a member of the Customs-Trade Partnership Against Terrorism (C-TPAT), as a part of the world's electronics industry supply chain, we provide various services and act as a bridge between vendors and suppliers and the world's major electronics manufacturers, in our role as a distributor. We also attach great importance to trade security, including supply chain security management. As a distributor, the responsibility is to promise to comply with this code of conduct in the provision of services relevant to the environment in which they are provided, and to work with logistics services entrusted by the Company to promise to comply with international initiatives related to trade security regulations. In December 2022, Weikeng was approved by Keelung Customs, the Customs Department of the Ministry of Finance as a "General Quality Enterprise" with the number AAC1000000900, and a term from December 3, 2022 to December 2, 2025.
From 2008 to the end of 2023, the Company has signed a total of 155 relevant contracts (35 in 2023), provided by customers, to provide them with relevant social responsibility commitments in accordance with their needs. These social responsibility commitments generally contain the requirements of the Responsible Business Alliance (RBA) Code of Conductnote 3. From 2016 to the end of 2023, a total of 45 relevant trade security commitments (9 in 2023) have been signed at the request of customers, most of which contain commitments to comply with Taiwan's Certification of Authorized Economic Operators or the requirements of the Customs-Trade Partnership Against Terrorism Supply Chain Security (C-TPAT SCS)note 2.
Note:Content of the Social Responsibility Commitment | |
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Item | Contents |
Labor | |
Free choice of occupation |
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Child labor |
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Humane treatment |
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Non-discrimination/non-harassment |
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Health and Safety | |
Occupational safety |
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Emergency preparedness |
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Industrial hygiene |
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Health and safety communication |
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Environment | |
Exhaust emissions |
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Energy consumption and greenhouse gas emissions |
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Ethical Norms | |
No improper gains |
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Responsible sourcing of minerals |
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In order to comply with product trade regulations, the Company has designed the customer screening engine to interface with the U.S. International Trade Administration's (ITA) Consolidated Screening List (CSL) application programming interface (API) to ensure that our customers are able to access the CSL at all stages of operations, such as design in, quotation, order and delivery, to determine in a timely manner whether a potential transaction or service recipient is on the U.S. regulatory export, re-export or transfer control list. In 2023, Weikeng's business practices were in compliance with regional trading laws and regulations, such as Taiwan's Fair Trade Act, so there were no anti-competitive, antitrust, or monopolistic behaviors.
Adhering to customer-centricity and helping customers solve supply chain management problems, Weikeng Group (including locations in Taiwan, Hong Kong, mainland China and Singapore) provides a total of nearly 250 related business assistants and support personnel who coordinate with the business to meet the needs of customers. The company website also has product consultation windows, with specialized product consultation windows for different product lines to provide customers with professional contacts. In addition, for general customers’ non-product related opinions, there are contact methods and message and suggestion boxes by stakeholder categories, so that customers can reflect questions in a timely manner.
In order to improve the quality of logistics services in supply chain management and achieve customer satisfaction, the Company introduced ISO9001-2015 (warehousing services) certification in 2023 and obtained the certification issued by ARES International Certification Co., Ltd. in November 2023.
In addition, our company conducted a customer satisfaction survey in 2023. 12 copies of the satisfaction survey form were sent out, and 8 copies of the survey form were received. The total reply rate was 67%. The statistics of the survey form are as follows:
The results of the survey based on this table represent that most of the customers’ survey expressed good service to the Company's various services (details below).
Item # | Item | Level of Satisfaction | |||
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Very Good | Good | Fair | Be Improved | ||
1 | Quotation Timeliness | 8Note 1 | 0 | 0 | 0 |
2 | Purchase Order Correctness | 8 | 0 | 0 | 0 |
3 | Product Packaging Condition | 8 | 0 | 0 | 0 |
4 | Product Quality | 7 | 1 | 0 | 0 |
5 | Delivery Accuracy | 8 | 0 | 0 | 0 |
6 | After Sale Service | 8 | 0 | 0 | 0 |
7 | Coordination | 7 | 1 | 0 | 0 |
Note 1: The data in this table indicates the number of customers who responded to this level
After receiving feedback from customers, the Company immediately responds to their requirements and addresses follow-up measures through discussions with relevant departments, as well as with customers and vendors, to ensure that products and services meet customer needs. In response to customer complaint cases, the Company will hold a cross-department discussion meeting to fully discuss the causes, related issues, process and operations, and improvement plans, and provide them to customers as a basis for improving customer service quality.
Remark: For product complaint channel, please refer to 1.2 Stakeholder Identification and Communication - Stakeholder Appeal and Accusation Channels.
In order to improve customer satisfaction, we developed customized labels and control, and meet the special needs of individual customers through date code control. In 2021, a new real-time cargo condition inquiry platform was built to query the tracking of goods by the Company's shipment order numbers. It is connected with the air logistics transportation website to accurately gather real-time information on logistics and cargo conditions.